Posted in STRATEGY SUPPORT

Helping find better workflows


Better practices today become the best practices of tomorrow.

We work directly with teams to help them identify better ways of doing things. We gather their ideas and organize the results. The focus is 100% practical: things to keep, things to lose, what to try, what can be improved.

We know how content teams work: the rhythm, the language, the values, and the culture. We’ve seen lots of new things tried before, many that made a positive difference and some that didn’t. We provide context for both.

We focus on what’s practical and measurable. We nudge for new and encourage learning by experimentation.

Think of the times people say, ”someday, when we have a moment…”? These sessions create that moment. Afterward, things move faster.

OUR DELIVERABLES

  • Design and prepare session(s)
  • Facilitate the group
  • Prepare and provide a written report of outcomes. The report can be used afterwards by the group as an ongoing reference and checklist for implementation.
  • Review report with commissioning manager(s)

DURATION

  • Group sessions typically are 1/2 day or 1 day each
  • Some objectives may involve multiple sessions or multiple groups
  • Variability is by scope and in the availability of participants

Posted in LEARNING

Middle management skills


Middle managers are expected to point the way forward while following signposts set by others.

THESE 1×1 LEARNING SESSIONS are designed for the unique circumstances of leading in the middle tier. Individuals work with a confidential third-party who functions as a silent partner with ‘been there’ experience.

The focus is on improving core skills, such as:

  • Managing, leading and following at the same time
  • Communicating with others in a way that connects
  • Holding meetings people want to attend
  • Implementing plans when you don’t understand the objective, or do understand but disagree
  • Having difficult conversations
  • Creating proposals and presentations that stand out
  • Leading employees in other locations

TAKEAWAY 

Topics are weighted to individual objectives. It’s like having a personal trainer for work. Every session combines principles and examples, customized to each situation.

TIMING 

  • Suitable any time
  • 1×1 sessions are by phone or video call

DURATION

  • 1×1 calls are 60-90 minutes each over 8-12 weeks
  • Time and days by individual preference

GROUP OPTION

  • An alternate version is available in a group workshop format
  • Groups of 6, 8, or 12 people for 1.5 days
  • Sessions can be arranged at your office or offsite
  • We work internationally
Posted in ETHICS

Developing & updating codes


Codes help organizations meet what’s ahead.

Most places have certain ways of doing things and standards they wish to maintain. A code puts that in writing. It presents ways to respond as circumstances emerge. It makes expectations clear to everyone, both inside and outside the organization.

A code tells people the standards of service they can expect. Often, a code will include a means to complain if it seems like promises haven’t been met, together with an explicit process for reviewing complaints. It’s a way an organization says here’s what we intend to do, and here’s what you can do if you think we’ve fallen short. A best practice is presenting complaints that have been resolved and how the process worked.

The net effect increases trust. With it can come greater loyalty to the organization.

  • Codes of practice typically lay out specific do’s and don’ts that apply to the work of the organization. There may be codes for the whole company, for senior teams, or even participants in standing meetings. Sometimes, they’re for specialized units, for example, newsrooms within a larger media company.

  • Codes of ethics express values and aspirations. Instead of specifics of what to do, a code of ethics describes how to approach what to do.

  • Some places have one or the other, others have both. Or they may preface a code of practice with its underlying ethical principles.

Codes are dynamic documents. Expectations and standards may change, perhaps from recent events, or findings in law, or new possibilities. For example, a growing number of organizations working with artificial intelligence have recently developed codes to guide their research and new products.

We’re accustomed to using codes in day-to-day operations:

  • Developing new codes of practice or codes of ethics
  • Refreshing existing codes to reflect new practices or circumstances
  • Delivering workshops for staff about new/updated code provisions and how they can be applied
  • Briefing senior management or boards about matters arising from codes, acting as a trusted third party

DELIVERABLES: Determined by project

TIMING: Determined by project

Posted in CONTINUOUS CHANGE

Getting from here to there


Managing change takes constant navigation.

Similarities to a journey are apt. There can be slowdowns, obstacles, detours, and people wanting to know, ‘are we there yet’? There even can be ‘weather’, events elsewhere in the organization or the environment that influence how much progress can be made at any given tim.

Our experience is that effective change management requires more than incentives, building a coalition, and quick wins. Those can help, but we’ve seen that sustainable change comes after four additional pieces are in place:

  • Before starting: determining change readiness
  • While underway: looking for weak signals and making course corrections accordingly
  • From start to finish: keeping a constant focus on the external environment
  • From before starting and lasting after the main part is done:over-communicating with staff

It takes constant adaptation. Individuals and circumstances change, too. The map of where you want to go is still valuable but requires deviations and course corrections all along the route. Forcing a change to stay on track simply because it was planned that way is counterproductive. Knowing the tolerance for change before starting takes the guesswork out of any adjustments.

We’ve implemented many changes projects, large and small, and seen them through to a successful conclusion. We suggest a reasonable period be built-in before any change project gets underway. The overall time to a positive outcome likely stays the same, but more time upfront means the process can proceed more quickly.

OUR DELIVERABLES

  • Project design and validation
  • Change readiness assessment
  • Facilitation of sessions at key stages
  • Issues management
  • Identification or design of training programs as required
  • Guidance to management or direct project leadership, as warranted
  • Progress reporting at regular intervals or by milestones, or both

DURATION

  • 3 – 18 months
  • The high degree of variability is influenced by the project scope and by emerging circumstances

Posted in STRATEGY SUPPORT

Facilitating senior teams


We help senior teams figure out their next moves.

Most often all the ingredients for the next plan are already in the group. They simply need to be surfaced and organized in a way that draws from everyone’s experience and doesn’t get pre-empted by the needs of the day. We can help. We’ve worked in senior teams and know how they function.

We prod for clarity and push towards measurability. We understand that when the stickies and dots are put away, the needs of the organization resume right away. We’re committed to delivering tangible outcomes for immediate and longer-term implementation.

We can be a trusted third-party when difficult conversations are needed. Surfacing sensitive topics can be more productive when directed by a person not involved in the circumstances.

Our facilitation services are best used for:

  • Setting new directions, priorities, and targets
  • Building alignment on an initiative or theme
  • Determining and framing changes/reductions
  • Working through sensitive issues

OUR DELIVERABLES

  • Session design and preparation (including venue details)
  • Facilitation of session
  • Debrief with commissioning manger(s)
  • Written report/summary, as needed

DURATION

  • Typical sessions are 1/2 day, 1 day, or 2 days
  • Varies by scope
Posted in STRATEGY SUPPORT

Listening for better


The experts in an organization walk in the door every day.

Their observations and ideas are highly relevant because they are grounded in everyday practice. Talking with them and listening for what can be done better identifies course corrections that make a difference. It also surfaces high-value practices that are important to preserve in the midst of change.

Our focus is on identifying solutions, of any size, in a series of conversations, either one-on-one or in groups. We help people detach from next-hour needs and think of the bigger picture. All comments are unattributed.

Often small things can make a big difference. Big ideas emerge, too. Either way, the results add from-the-floor validity to a plan that’s in development or speed-up an implementation that’s underway.

OUR DELIVERABLES

  • Conduct interviews with staff members, and if desired, external stakeholders
  • Facilitate one or more group sessions (if required)
  • Provide written findings with recommendations 
  • Present report to commissioning manager(s)

DURATION

  • Typically completed within 2-4 weeks
  • Varies by the numbers of people involved and their availability
Posted in STRATEGY SUPPORT

Diagonal brainstorming


Groupthink works against breakthroughs.

Too often a good idea dies too soon from ‘been there done that’ comments, or fails to thrive because everyone is seeing the same horizon from the same vantage point. Effective brainstorming is about seeing things in different ways. In an organization, it can be achieved by putting together people from different specialties or departments, of various ages, from assorted cultures, individuals who have different stakes in the future.

We facilitate ‘diagonals’, a format we’ve developed to generate fresh thinking in a short period of time. It’s like having a number of focus groups running simultaneously. 

These sessions:

  • identify issues and ideas at the start of a project 
  • validate plans shortly before implementation 
  • build engagement and ease implementation

OUR DELIVERABLES

  • Session design and preparation
  • Facilitation of session(s)
  • Written report of findings
  • Review findings with commissioning manager(s)

DURATION

  • Sessions are either a half-day or full day
  • Key variables are the scope of the project and size of the group