Needs assessment

The experts in an organization walk in the door every day.

Listening to staff in an organized way finds steps that can make a difference right away. It also surfaces high-value practices to preserve in the midst of change.

Conversations can be either one-on-one or in groups. All comments are unattributed.

Often small things can make a big difference. Big ideas emerge, too. Either way, the results add from-the-floor validity. It adds credence to a plan or speeds-up an implementation that’s underway.


  • Conduct interviews with staff members, and if desired, external stakeholders
  • Facilitate one or more group sessions (if required)
  • Provide written findings with recommendations 
  • Present report to commissioning manager(s)

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