The experts in an organization walk in the door every day.
Listening to staff in an organized way finds steps that can make a difference right away. It also surfaces high-value practices to preserve in the midst of change.
Conversations can be either one-on-one or in groups. All comments are unattributed.
Often small things can make a big difference. Big ideas emerge, too. Either way, the results add from-the-floor validity. It adds credence to a plan or speeds-up an implementation that’s underway.
- Conduct interviews with staff members, and if desired, external stakeholders
- Facilitate one or more group sessions (if required)
- Provide written findings with recommendations
- Present report to commissioning manager(s)