The experts in an organization walk in the door every day
Observations and ideas from staff are highly relevant because come from everyday practice. Listening for what can be done better identifies course corrections that can make a difference right away. It also surfaces high-value practices that are important to preserve in the midst of change.
Our work is to identify solutions, of any size, in a series of conversations, either one-on-one or in groups. We help people detach from their next-hour needs so they can think of the bigger picture. All comments are unattributed.
Often small things can make a big difference. Big ideas emerge, too. Either way, the results add from-the-floor validity to a plan that’s in
- Conduct interviews with staff members, and if desired, external stakeholders
- Facilitate one or more group sessions (if required)
- Provide written findings with recommendations
- Present report to commissioning manager(s)